At Gopeaks, we are committed to protecting your privacy. This privacy policy explains how we collect, use, share, and protect your personal information when you use our sports coaching platform.
1. Information We Collect
Personal Information
When you register an account, we collect: full name, email, phone number, date of birth, gender, and other contact information.
Training Data
We collect data about your training activities, including: heart rate, power (FTP), distance, time, speed, and other performance metrics from your connected devices.
Usage Information
We automatically collect information about how you interact with our platform, including IP address, browser type, device, and access times.
2. How We Use Information
- •Provide and improve coaching services and personalized training programs
- •Connect you with suitable coaches and facilitate communication between you and your coach
- •Analyze training data to provide insights about your performance and progress
- •Send notifications about training schedules, program updates, and other important information
- •Process payments and manage service subscriptions
3. Information Sharing
We do not sell or rent your personal information. We only share information in the following cases:
- •With your coach: so they can monitor your progress and adjust training programs
- •With service providers: to support platform operations (data storage, payment processing, analytics)
- •As required by law: when requested by law or competent authorities
4. Data Security
We use appropriate technical and organizational security measures to protect your personal information, including data encryption, access controls, and regular security monitoring. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Your Rights
You have the following rights regarding your personal information:
- •Right to access and receive a copy of your data
- •Right to correct inaccurate information
- •Right to request deletion of your data
- •Right to object to the processing of your data
- •Right to data portability to another platform
6. Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Your training data will be stored as long as your account is active. After you delete your account, we will delete or anonymize your information within 90 days, unless required by law to retain it longer.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your experience, analyze platform usage, and personalize content. You can manage cookie preferences through your browser settings.
8. Policy Changes
We may update this privacy policy from time to time. We will notify you of any significant changes via email or notification on the platform. Your continued use of the service after changes take effect means you accept the new policy.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us:
Email: Info@fitzone.vn
Phone: 077 712 1282
Address:
- Gopeaks Phú Mỹ Hưng: 210 Phạm Thái Bường, Q7, TP.HCM
- Gopeaks Sala: 62 Hoàng Thế Thiện, Thủ Đức, TP.HCM